The Roam Standard

Private-space massage should not be blind-dispatched.

Roam reviews the request before confirmation so provider fit, access, credential needs, quote clarity, and professional boundaries are visible before anyone arrives.

No blind dispatch Provider-reviewed fit Exact quote before payment

What Roam checks before confirmation

Request reviewed first

Timing, location type, service length, credential needs, and access notes are reviewed before the appointment is treated as real.

Provider fit checked first

Providers should not be pushed into appointments that do not fit their scope, service area, schedule, setup, or safety expectations.

RMT handled separately

Registered Massage Therapist requests are kept distinct from general wellness massage. Availability depends on regulated provider fit.

Exact quote before payment

Price, travel, parking, setup, duration, and credential requirements should be clear before payment moves forward.

Private-space standards

Professional-only conduct

Appointments must remain respectful, non-sexualized, and within provider scope.

Access reviewed

Parking, elevator, stairs, front desk, pets, room setup, and table drop-off details can decide whether a request is workable.

Provider right to decline

A provider may decline, pause, or stop an appointment when the setting, conduct, or requested service is not appropriate.

Vancouver-first panel

Roam is building local supply city by city instead of pretending every listed market has equal live coverage.

Hotel and front-desk protocol

Access before arrival

Hotel, Airbnb, security, front desk, valet, elevator, and room-access details should be reviewed before a provider is sent.

Professional check-in expectations

Guests and property teams should know how the provider enters, where they meet, and what contact path is used if access changes.

Room setup reality

Table space, privacy, timing, quiet, and any building restrictions need to be clear enough for the appointment to run calmly.

No proxy promises

Hotels, concierges, and hosts should not promise Roam availability until Roam has reviewed provider fit and confirmed the next step.

Boundary-safe booking

01

Client request stays specific

Service type, timing, credential needs, access, setup, and relevant health context are captured before the request is reviewed.

02

Provider can say no

Providers should be able to decline, pause, or stop appointments that do not fit scope, safety, setting, or professional conduct expectations.

03

Confirmation comes after fit

Roam should only move toward quote, payment, and preparation once provider fit and private-space logistics are clear.

What clients should prepare

  • Location type: home, hotel, Airbnb, office, event venue, or other.
  • Neighborhood, timing, preferred duration, and flexibility.
  • Parking, access, stairs, elevator, front desk, pets, and setup details.
  • Whether an RMT is required, preferred, or not needed.
  • Any relevant health, mobility, pregnancy, allergy, or sensitivity context.
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