Before confirmation
Requests may be changed or withdrawn before an appointment is confirmed. A request is not a confirmed booking.
Cancellation Policy
Clear expectations help protect clients, therapists, and mobile travel time.
After confirmation
Confirmed appointments may require a deposit, payment authorization, or cancellation window. The exact policy should be included in the confirmation message before payment is collected.
Late access or no-show
Clients are responsible for accurate address, hotel access, parking, building entry, elevator, stairs, pets, and timing details. Late access or no-show situations may reduce appointment time or incur fees.
Provider cancellation
If a provider becomes unavailable, Roam Relaxation will try to rematch the appointment or offer alternate timing when possible.